A shipped plant has spent time in a dark box and may arrive with dry soil, loose soil, bent leaves, or minor cosmetic damage. Most plants recover best when the first week is quiet and predictable.
1. Unpack it promptly
Open the box soon after delivery. Remove packing material carefully, support the pot from the bottom, and make sure drainage holes are clear.
2. Check moisture before watering
Check the potting mix before watering and follow the moisture guidance for your specific plant. Water needs vary with the plant, potting mix, humidity, and temperature; one dry-soil depth is not a rule for every plant. Succulents and cacti need less water than many leafy houseplants. When watering is needed, let excess water drain and empty the saucer.
For indoor plants, see University of Maryland Extension: Watering Indoor Plants for moisture checks and drainage guidance.
3. Start with gentle light
Give the plant bright, indirect light for several days. Keep it away from hot afternoon sun, heating vents, air-conditioning drafts, and temperature extremes while it adjusts.
4. Wait before repotting or fertilizing
Unless the pot is badly damaged, leave the plant in its nursery container for at least one to two weeks. Do not fertilize during the first week. Let new growth and normal leaf posture tell you that the plant has settled.
5. Document damage and ask for support
Our nursery partner provides a 30-day plant warranty. Contact us promptly with your order number and photos of the plant, damage and packaging. We confirm claim eligibility with the nursery and arrange approved replacements. Do not mail live plants back.
If the plant arrives materially damaged, photograph the entire plant, damaged area, pot and soil, shipping label, box, and internal packaging. Keep the plant and all packaging until the review is complete. Email contact@orlandowestside.com promptly and include your order number. See our live plant arrival and claims policy for the review requirements and possible resolutions.
Browse berry plants for your garden or shop fruit trees for home growing.
Choose a suitable place for your plant
Before choosing its long-term position, read our guide to choosing a fruit tree for your growing zone. Match sunlight, space and local conditions to the care details on your plant listing.